The problem

Looking for professional therapy is often stressful. Complex medical forms and cold interfaces create unnecessary anxiety, preventing users from taking the first step.

Design Approach

• Guided Psychological Tests: Designed simple, step-by-step questionnaires that help users assess their mental state without feeling stressed.

• Therapist Matching & Sharing: Allowed users to share test results and profiles directly with therapists for accurate care.

• Empathetic Onboarding & UI: Replaced rigid forms with friendly illustrations, soft colors, and supportive microcopy to build trust.

• Therapist Profiles & Forum: Created transparent therapist cards with bio details and specializations, plus a community support forum.

Design Insights

Empathetic UX: Designing for mental health means keeping things simple and stress-free. Breaking the questionnaire into small, easy steps helped users complete assessments with confidence and peace of mind.

Impact

• Higher Assessment Completion: Guided test flows helped more users finish their mental health questionnaires.

• Seamless Care Onboarding: Therapists received pre-filtered test data, saving valuable prep time before initial consultations.

• High Trust & Safety: Friendly branding made SOUL feel like a safe, caring, and approachable platform for personal growth.